Refund policy

Return and Refund Policy

Last updated: August 22, 2026

This policy applies to purchases from Arcade 7 LLC d/b/a Arcade 7 Collectibles (“Arcade 7,” “we,” “us,” or “our”) through arcade7collectibles.com.

Return window

Contact us within 15 calendar days after delivery to request a return. Do not mail an item until we issue return instructions or authorization. Eligible items must be in the same condition in which they were received, unused and unworn, with tags and original packaging where applicable, and accompanied by proof of purchase.

Sealed products and condition-sensitive collectibles

Factory-sealed trading-card products, blind-box products, and other randomized collectibles must remain factory sealed and untampered with to qualify for a discretionary return. Individual cards, graded cards, autographed items, customized items, digital products, gift cards, redeemed reward items, clearance items, and products clearly marked “final sale” are not returnable unless they arrive damaged, incorrect, materially different from their listing, or applicable law requires otherwise.

Because sealed and randomized products contain unknown contents, dissatisfaction with pulls, rarity, assortment, centering, print variation, or manufacturer collation is not by itself a defect.

Damaged, incorrect, or materially misdescribed items

Inspect your order promptly. If an item is damaged in transit, incorrect, incomplete, or materially different from its listing, contact Support@arcade7collectibles.com within 7 calendar days after delivery when reasonably possible. Include the order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate remedy, which may include replacement, return, refund, or restoration of redeemed Arcade Points. This reporting period does not limit any non-waivable rights provided by law.

How to request a return

Email Support@arcade7collectibles.com with your order number, the item involved, and the reason for the request. Approved returns must be sent using the instructions we provide. Unauthorized returns may be refused or delayed.

Shipping and refunds

If the return results from our error or a verified damaged or misdescribed item, we will provide or reimburse reasonable return shipping as instructed. For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable unless required by law. Use trackable shipping and appropriate insurance for valuable items.

We will notify you after inspecting an authorized return. If approved, the refund will be issued to the original payment method, or Arcade Points will be restored for an approved points redemption, generally within 10 business days. Your bank or card issuer may need additional time to post a refund. Replacements remain subject to availability.

Cancellations and undeliverable packages

Order, preorder, and purchase-option cancellations are governed by our Purchase Options Cancellation Policy. Once processing or fulfillment begins, cancellation may no longer be possible. If a package is returned for an incorrect address, refusal, failed delivery, or non-collection, additional shipping charges may apply. Actual outbound and return shipping costs may be deducted from an approved refund where permitted by law.

Contact

Arcade 7 LLC d/b/a Arcade 7 Collectibles
Legal business address: 661 Oxford Ln, Troy, TX 76579, United States
Customer service and store contact address: 5900 Balcones Dr, Suite 100, Austin, TX 78731, United States
Email: Support@arcade7collectibles.com
Phone: +1 (228) 800-5282

Nothing in this policy limits rights that cannot legally be waived.